Combating Automation Complacency in Financial Due Diligence — A Deep Dive into Verification Atrophy: Cognitive Interventions and Interface Design for Epistemic Humility
Executive Summary
As AI systems become increasingly integrated into financial due diligence workflows, a dangerous paradox has emerged: the more polished and confident AI outputs appear, the less likely experienced professionals are to scrutinize them. This phenomenon — Verification Atrophy — represents one of the most significant yet underappreciated risks in AI-augmented decision-making.
This paper presents a comprehensive framework for combating automation complacency through four complementary approaches: (1) cognitive interventions — structured prompts and mental frameworks that interrupt automatic trust responses and activate deliberate analytical thinking, (2) interface design principles — visual and interaction patterns that encode uncertainty, introduce productive friction, and make verification the path of least resistance, (3) organizational protocols — systemic safeguards that institutionalize skepticism and create accountability structures resistant to individual complacency, and (4) measurement frameworks — metrics and audit approaches that detect verification atrophy before it produces consequential errors.
The goal is not to slow AI adoption but to make it sustainable — ensuring that efficiency gains from AI augmentation are not eventually consumed by the costs of undetected errors.